Nexara Cortex reads incoming emails and documents, identifies the case, and writes a ready-to-send draft reply. The decision stays with your team.
Orders, complaints and inquiries arrive by email every day — often with PDF attachments. Someone transfers the data into your system by hand and answers every message individually. It costs hours that are then missing for the actual customer work.
A customer email lands in the inbox — with or without an attachment.
The tool reads the email and documents, identifies the case, and pulls out the relevant data.
Nexara Cortex writes a fitting draft reply, tailored to the case.
Your team reviews, adjusts if needed, and sends. Nothing goes out unchecked.
German complaint, English inquiry, Dutch order — NCX reads all of them. This is a live simulation running right here on the page.
NCX learns twice over: from your incoming emails — and from every correction your team makes. The result is a living profile per customer: fixed rules, wording, terminology. Suggestions get better every week.
Your team reviews every draft — full control from day one.
From 80% approvals without edits: routine cases get pre-sorted and prioritised.
From 95%: defined routine cases run automatically — optional, per case type.
Customer data is the most sensitive thing you'll hand to a tool. So we keep it in the EU, encrypted, and never let it train anyone's AI.
All processing runs on servers in the European Union (Germany). Your data doesn't leave the EU.
Encrypted in transit (TLS). At-rest disk encryption available on request. Access stays restricted to your team.
Your emails and documents are never used to train AI models — not ours, not anyone's.
GDPR-compliant by design. A data-processing agreement (DPA/AVV) is available on request.
Nothing goes out without a person approving it. Autonomy is optional and unlocked per case type.
Export or delete your data at any time. No lock-in, no hidden retention.
Transparent, predictable, cancel monthly. Every plan: NCX reads the email and attachments, detects the case, extracts the data and drafts a ready-to-send reply — your team approves. EU servers, and your data never trains AI models.
Frees up ~1 clerk in the inbox.
A whole service team — response time & backlog measurably down.
The decision layer for your whole operation.
Every message understood, every decision prepared — and the human keeps the final word.
A short, no-obligation demo on a real example. Drop us a line — we'll get back to you quickly.
or reach us directly at info@nexaracortex.com
4-week pilot · €1,900 · fully creditable